Shipping & Delivery

Shipping Costs

Free Click & Collect is available on all products and can be selected at the Checkout. You will be required to collect your items from your selected Bike Society store.

Free Delivery is available for online orders over $100 to Australian capital cities and major metro areas. (excludes large items – bikes, wheels, trainers).

Standard Delivery is available Australia wide for online orders under $100 at a cost of $12 including GST (excludes large items – bikes, wheels, trainers).

Express Delivery is available Australia wide for online orders at a cost of $20 including GST (excludes large items – bikes, wheels, trainers).

For orders that include large items (wheels, trainers) a standard delivery charge of $50 including GST will apply to Australian capital cities and major metro areas.

Free Home Delivery on Bikes is available for bicycles bought on-line (Adelaide metro area only).

Click & Collect and/or Delivery options and costs to Australian capital cities and major metro will be shown when you go to the Checkout to complete your purchase.

If you have any concerns and your delivery address is outside Australian capital cities and major metro areas, email [email protected] to check before ordering.

Order Processing

Orders received before 5:00pm for items in stock will be dispatched the following business day.

Out of stock or order in items will be dispatched the same day the item has been received from the supplier.

Customers will be notified via email or by phone with a revised dispatch date for any items that have not been dispatched within 2 business days of receipt.

Click & Collect

Click & Collect provides you the option to purchase online and pickup at one of our store locations.

You will be notified via email or by phone once your purchase is ready for collection. Please allow up to 2 business days.

Carrier Service

Australia Post is our freight carrier. Where goods will fit into a 1kg, 3kg, or 5kg satchel, your order will be sent via MyPost Business Service. For large items they will be sent via Toll Ipec Road Service. You will be provided with a tracking number.

Delivery Times

Standard Delivery: Due to delays within the Australia Post network, please allow 6 – 12 business days (including metro and regional areas).

Express Delivery: Due to delays within the Australia Post network, please allow 2 – 7 business days (excludes large items – bikes, wheels, trainers).

Bike Delivery: Due to delays within the Toll Ipec delivery network, please allow 6 – 18 days.

We can also deliver to PO Boxes.

Shipping Damage

Please check the condition of the goods before signing. If you are in any doubt about their condition, then please do not sign for it “In good order and condition.” Simply reject the delivery and we will send you a replacement.

Dangerous Goods

Goods deemed to be dangerous goods will be sent via Road Express. This will include CO2 canisters, aerosols, lubricants and oils.

Questions

All questions about shipping should be sent to us at [email protected]